Our payment policy is 50% deposit in advance and the balance on shipping especially for regular customers (paid after customer received copy B/L). Exception will be asked for new customers. 50% balance for full payment must be paid beforecontainer stuffing. (Paid after customer received our confirmation for 100% item’s readyness & e-mailed pictures of item order’s condition)

A pro-forma deposit invoice for deposit and full payment will be sent by email / fax.

Payment is by bank transfer. Bank details will be provided. The order will be go in production once deposit has been verified in our account.

Upon shipping the container we will fax the final invoice and a copy of the shipping bill of loading.  When the final payment has been received in our account we will send the original documents needed A.S.A.P to clear the container at it’s destination. Documents will be sent by Federal Express or T N T.

Placing Your Order

You can contact us by email or by phone, and then you advise us what items that you choose we will give you the prices after you agree with our price, we will give you Pro-forma Invoice of your order, and then you deposit Down Payment to our Account. After we receive your Deposit we will process them immediately.

A very common question that we receive is , “how many pieces can I fit in a container”? The amount a container will hold is determined by the size of the container and the mix of the contents. Our minimum order is a full 20Ft. container. We do not have minimum requirements on the contents. So you may mix and match as you choose.

There are 3 common size containers which we work with. Our customers generally order a variety of furniture by mixing large and small items and so the figures below take this into account Below are the sizes and the average quantity of mixed furniture you might expect to fit. These numbers are indications only. If the order consisted of all small items the numbers may be higher and lower if the order was for all large items such as cabinets etc.

  • 20Ft.: 75-100
  • 40Ft. standard: 150-175
  • 40Ft. high cube: 200-225

We will gladly work with you when preparing your order. We ask that you send us a purchase order by email. We will review the list of items and inform you what size container you will need, whether you should add to or reduce you order etc…

Lead Times

You should allow minimum 8 weeks & 10 weeks maximum for production leadtime (after received deposit / down payment). Our products are made to order. While we keep small stocks of certain items the majority of our products go into production when an order is received.

All our furniture items is crafted by hand and we employ a five step finishing process. Due to drying comes between finishing steps the process can not be rushed without sacrificing quality. Though we work with delivery times in mind we must ensure that the quality is to our standard and this requires following all the finishing steps with adequate drying time between steps. 

Noted : Items of a custom nature may require longer lead times than normal.

Shipping

Our prices are “EX Works” (F.O.B. Semarang Port) meaning that all related shipping costs from our warehouse to final destination are the responsibility of the customer. You are free to select or nominate your own freight forwarder in Indonesia or use our trusted forwarder.  Costs of shipping vary by geographical region. We can supply a shipping quote upon request. We packs all furniture at no extra charge. We use single face wrapped & carton box for packaging. Items needing crating requested will be charged additionally. Shipping transit times vary too but usually range between 4-5 weeks.