Quality control is something we take very seriously. We wouldn’t be here today if it wasn’t. Our furniture is 100% kiln dried guaranteed for – 16 MC Scale to avoid any problems caused by humidity.

It should be remembered that indonesian wood are tropical hardwoods. It’s natural environment is hot and humid. Moving the wood in the form of furniture to dry or cold climates may on occasion cause a piece of furniture to react by splitting or warping. Lhart Furniture has been in business for many years and we have learned through experience how to limit the incidents of cracking and warping. More often than not it is just a redesign of a piece of furniture that will limit the risks.

While we make no claim that our customers will never experience quality problems we want to emphasis that the incidents are the exception and not the norm with our products. Unlike many Indonesian exporters, we seldom do one off shipping. Many people come to Indonesia, fill a container full of furniture and ship it home and the exporter knows that it is a one time experience so quality control is not a bog deal. Unfortunately many of these customers soon come to learn that what you see and what you get are not always the same when shopping in Indonesia. Regretfully when they try to seek a solution with the exporter they often find themselves frustrated and feeling ripped off.

Mayasa Gallery. Your business is important to us. Without you there is no us. Building long lasting relationships based on mutual trust and a shared interest in each others success is the basis of how we do business. As a customer of Lhart Furniture you can be assured of one thing, we do not run at the first sign of a problem. We listen and try to do what is best for both companies. This requires flexibility and compromise and has worked successfully for us for years. If there is a quality concern it should be brought to our attention so that we can take the appropriate steps to reduce the risk of it happening again. We ask that any quality claims be accompanied by supporting documentation in the way of digital images which should be sent to us for review. Lhart Furniture does not have a blanket policy for compensation for claims since all claims have different mitigating factors. We take claims on a case by case basis. In most cases we offers replacements or discounts on future orders but in no case does cash refunds.

Quality control is something we take very seriously. We wouldn’t be here today if it wasn’t. Our furniture is 100% kiln dried guaranteed for – 16 MC Scale to avoid any problems caused by humidity.

It should be remembered that indonesian wood are tropical hardwoods. It’s natural environment is hot and humid. Moving the wood in the form of furniture to dry or cold climates may on occasion cause a piece of furniture to react by splitting or warping. Lhart Furniture has been in business for many years and we have learned through experience how to limit the incidents of cracking and warping. More often than not it is just a redesign of a piece of furniture that will limit the risks.

While we make no claim that our customers will never experience quality problems we want to emphasis that the incidents are the exception and not the norm with our products. Unlike many Indonesian exporters, we seldom do one off shipping. Many people come to Indonesia, fill a container full of furniture and ship it home and the exporter knows that it is a one time experience so quality control is not a bog deal. Unfortunately many of these customers soon come to learn that what you see and what you get are not always the same when shopping in Indonesia. Regretfully when they try to seek a solution with the exporter they often find themselves frustrated and feeling ripped off.

Mayasa Gallery cares. Your business is important to us. Without you there is no us. Building long lasting relationships based on mutual trust and a shared interest in each others success is the basis of how we do business. As a customer of Lhart Furniture you can be assured of one thing, we do not run at the first sign of a problem. We listen and try to do what is best for both companies. This requires flexibility and compromise and has worked successfully for us for years. If there is a quality concern it should be brought to our attention so that we can take the appropriate steps to reduce the risk of it happening again. We ask that any quality claims be accompanied by supporting documentation in the way of digital images which should be sent to us for review. Lhart Furniture does not have a blanket policy for compensation for claims since all claims have different mitigating factors. We take claims on a case by case basis. In most cases we offers replacements or discounts on future orders but in no case does cash refunds.